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    Frequently Asked Questions

    What is Eczema?

    Eczema is more common than you may think. Many people have it and are looking for treatment solutions that help to manage and reduce symptoms. It’s a skin condition and type of dermatitis and skin problem that causes dryness, redness, and itchiness. As you may assume, it can be extremely frustrating and irritating when it’s at its peak. Many elements may cause your skin to overreact and flare up, such as stress, skincare products, detergents, and animals, to name a few.

    Is Eczema contagious?

    It’s not contagious and is solely cosmetic as long as you’re not always itching your skin and making it worse. While eczema doesn’t spread from person to person, it can spread to various parts of the body (for example, the face, cheeks, and the neck, wrist, knees, and elbows). Scratching the skin can make eczema worse. The challenging part is that eczema can cause you to want to itch and scratch your skin, but this can lead to more problems. Therefore, you need to use eczema cream and an eczema treatment that actually works.

    What does Eczema look like?

    The appearance of eczema can vary from mild forms, when skin looks dry and flaky, to severe forms, when skin can be extremely irritated and red. The most severe types of eczema can make your skin crack and ooze. Other times, it will feel itchy, and scratching leads to a red rash or leathery skin.

    What can I use on my Eczema to help symptoms?

    At Grahams Naturals we have created two products that when used in conjunction, provide relief and nourish the skin. A two-step eczema skincare routine using our Natural C+ Eczema Cream and Body & Bath oil will help to relieve symptoms and hydrate without causing irritation. 


    What is Psoriasis and what does it look like?

    Psoriasis is an over production and build-up of skin cells. It is risen, scaly, red patches, and causes the skin to itch. Stress is a common trigger for a psoriasis flare. 

    What can I do to help my Psoriasis?

    There is no cure for psoriasis, but you can manage symptoms. Lifestyle measures, such as moisturising, quitting smoking and managing stress may help. 

    Grahams Psoriasis cream was formulated to help improve the condition of the skin by providing natural ingredients that enables the skin to retain moisture more effectively, thus soothing, smoothing and hydrating the skin.

    What is Rosacea?

    Rosacea is one of the most common skin problems today. A chronic, inflammatory skin condition that affects the blood vessels, Rosacea most commonly occurs on the face and appears in the form of reddened skin.

    What can I use to help my Rosacea?

    We have developed a natural product with clinically tested ingredients to help to calm, cool and soothe the skin affected by Rosacea. Our Rosacea Cream is an effective treatment which is best kept in the fridge so when you have a flare, it is calming and soothing on the skin. Leave on the skin as a mask for 20 minutes then wash off. This will calm down the capillaries and minimise the redness.  Use as a daily moisturiser or night cream for ongoing care and treatment.

    What factors may make my child's eczema worse?

    Heat, letting the skin get dry and prickle can aggravate eczema. Keep your child cool, apply plenty of moisturiser and dress them in loose, light cotton or bamboo clothing and blankets.

    How can I help to relieve my child's symptoms?

    Take a two step approach using our products to aid Eczema symptoms -

    Step One -Bath (tepid water) in Grahams Eczema Body & Bath Oil. This helps to barrier and protect the skin. The oil can be continued to be applied throughout the day if required.

    Step Two - Apply the Graham Baby Eczema Cream to the areas that are red and inflamed. This will help with the redness and control any inflammation on the skin.


    What factors may make skin dry?

     Water, air-blowing heaters, cleaning agents, soap, swimming and the environment can all be drying to your child’s skin.

    Are your products tested on animals?

    Absolutely not! We love testing our new products on ourselves first. They are natural products so do not require anything more.

    Are all ingredients listed on the packaging?

    YES! Grahams Natural takes pride in our formulations and want to share this with our customers. As many of our customers have allergies or sensitive skin, we want you know EXACTLY what you are putting on your skin. Therapeutic Products (Aust L) actually have no requirement to list all of their ingredients, our regulations are one step above this (Class I Medical Device) and we want to share these great natural ingredients with you!

    How should products be stored and do they expire?

    All Grahams Natural Therapeutic products for Adults and Baby have a shelf life of 36 months if stored under 30 degrees, away from sunlight. Grahams Natural Body & Hair Care that do not have a stamped expiry date are minimum 24 months once opened.


    What is a Class I Medical Device?

    A Class l Medical Device is a worldwide recognition of our products ingredients, meaning that all of the ingredients must have scientific and clinical data that is proven to assist in the management of the condition. 

    Some companies use 1 or 2 active ingredients, but we use a ‘football team’ full of ingredients that all have a part to play in making a product work on the condition that we are claiming ie: Eczema.  This gives you piece of mind that the product you are using has clinical evidence behind it. 

    Do you use any fragrance in your baby products?

    We do not use any fragrance in our baby eczema products, instead we choose to use Vanilla Planfloria. This is a food grade vanilla extract that gives off a gentle vanilla scent without any side effects that come from typical fragrances.



    You must register with our website to be able to make purchases from our online store. Once you submit an order, you cannot cancel it.

    Payment can be made via credit card (Mastercard and Visa), Paypal, Afterpay, Klarna & Shopify pay.

    Feel free to email us if you have any questions. hello@grahamsnatural.com.au

    The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by Afterpay, Klarna, Visa, MasterCard and American Express. Credit card details are processed using at least SSL 128 bit 

    Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period. 

     All orders are subject to acceptance by us, at our discretion. 

    Shipping Processing Time 

    All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. 

    All items are sent from our Gold Coast head office in Nerang, QLD AUSTRALIA. Orders that arrive to us by 2 pm Eastern standard time will be shipped the same day. We endeavor to have items delivered to you within 3 to 7 business days from your order submission. 

    We post orders for a flat fee of $9.95 anywhere in Australia using Australia Post. Free shipping if you spend $50.00. We also offer an Express Post option for $12.95 which is guaranteed next day delivery to all major cities. 

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

    WE ARE CURRENTLY EXPERIENCING LENGTHY DELAYS DUE TO AUSTRALIA POST. PLEASE CHOOSE EXPRESS POST OR HEAD INTO YOUR LOCAL CHEMIST WAREHOUSE IF YOU REQUIRE THE ITEMS WITHIN 5 WORKING DAYS.

    All orders are tracked under 2 kg however if your order is over 2kg we cannot offer tracking.

    Shipment method

    Estimated delivery time

    Shipment cost

    Australia Post (under $50)

    3-5 business days

    $9.95

    Australia Post Express

    1-2 business days

    $12.95

    International Shipping

    5-10 business days

    From $12.95


    INTERNATIONAL SHIPPING

    Please note that due to Covid, international deliveries are experiencing significant delays.

    Please refer to the below timeframes as an estimation:

    USA 15-30 business days (customs may extend this process to 6 weeks)

    UK 10-30 business days

    Canada 15-30 business days (customs may extend this process)

    China 12-30 business days

    Germany 10-20 business days

    Malaysia 15-30 business days

    Singapore 14-30 business days

    Hong Kong 14-30 business days

    Kuwait 15-25 business days

    UAE 15-30 business days

    To most countries we dispatch orders within 24 hours by Australia Post Airmail. If orders are under 2kg and shipped to countries where Pack and Track is available then we will send you a confirmation for tracking once your order has been processed.

    If you are from the UK, Ireland, Europe, Middle East, Malaysia, New Zealand, Korea or the Philippines we have a local team of passionate Grahams retailers.

    Please use these websites to order from these countries for the best shipping rates and quickest delivery.

    Let us know if you have any problems!

    Correct Addresses:

    Please be careful to type in your correct address as we cannot be responsible for packages being sent to the wrong location. We trust that you have checked this over before you purchased your products! 

    Other Locations around the world where you can purchase Grahams Natural range of Therapeutic Skin Care!

    UK:

    Boots

    Holland & Barrett

    Cress Ltd

    Ireland
    Boots & Holland Barrett 

    Europe:

    UAE:

    Malaysia:

    New Zealand:

    Korea:


    Philippines:

    www.grahamsnatural.ph (coming soon)

    How do I return a product?

    Grahams have a customer satisfaction policy. If you are not satisfied with a product(s) you have purchased online, we will happily organise a refund or exchange. Simply contact via phone or email explaining whether you want a refund or exchange for the product(s) and a reason for the return or exchange.

    From there please return products to us at:

    Grahams Natural

    7 Palings Court,

    Nerang QLD

    4211

    This should be done within 30 days of receipt and the product(s) must be substantially unused. Please note that the refund covers the cost of our products and not delivery charges. If the purchase was made using Credit Card, AfterPay or Paypal we will deduct any fees incurred from the refund. 
    When returning goods, please keep proof of return in the event the parcel goes missing in transit.
    If you are a distributor returning a product to us directly, please note that we have a 25% restocking fee.

    I have received a damaged product, what can I do?
    If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement.

    Duty and Taxes on Overseas Shipments 

    The purchaser is responsible for any customs, duties or taxes incurred by your country of origin. Orders we send outside of Australia may be subject to import taxes, customs duties and fees that are levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient and unfortunately we have no control over these charges, nor can we predict what they may be. Customs policies do vary widely from country to country and you should contact your local customs office for more information on this matter.

    Eczema is more common than you may think. Many people have it and are looking for treatment solutions that help to manage and reduce symptoms. It’s a skin condition and type of dermatitis and skin problem that causes dryness, redness, and itchiness. As you may assume, it can be extremely frustrating and irritating when it’s at its peak. Many elements may cause your skin to overreact and flare up, such as stress, skincare products, detergents, and animals, to name a few. Knowing what will trigger your eczema is a considerable advantage. It is vital to stay away from known

    The appearance of eczema can vary from mild forms, when skin looks dry and flaky, to severe forms, when skin can be extremely irritated and red. The most severe types of eczema can make your skin crack and ooze. Other times, it will feel itchy, and scratching leads to a red rash or leathery skin.


    You can keep your eczema under control better when you get in a proper moisturising routine daily. It’s best to moisturise your skin right after a shower or a bath when the skin’s pores are raw and open. 

    There’s an easy two-step eczema skincare routine that you can follow using our products to prevent dry skin and help improve symptoms. Our Natural C+ Eczema Cream used in conjunction with our Body & Bath oil is a powerful combination to quickly hydrate your skin, treat the inflammation, and treat the infection.

    Psoriasis is an over production and build-up of skin cells. It is risen, scaly, red patches, and causes the skin to itch. Stress is a common trigger for a psoriasis flare. 

    A doctor should be able to diagnose psoriasis with a simple visual check up. There is no need to perform special tests or other medical procedures to diagnose this condition, however, if there are other symptoms present on the skin, doctors may conduct a skin biopsy.

    There are different forms of Psoriasis including:

    • Plaque
    • Flexural
    • Nail
    • Guttate
    • Erythrodermic
    • Pustular


    There is no cure for psoriasis, but you can manage symptoms. Lifestyle measures, such as moisturising, quitting smoking and managing stress may help. 

    Grahams Psoriasis cream was formulated to help improve the condition of the skin by providing natural ingredients that enables the skin to retain moisture more effectively, thus soothing, smoothing and hydrating the skin.

    Rosacea is one of the most common skin problems today. A chronic, inflammatory skin condition that affects the blood vessels, Rosacea most commonly occurs on the face and appears in the form of reddened skin. Rosacea is often confused with acne, eczema or a skin allergy. When left untreated, it can worsen over time, so it’s important to seek diagnosis if you suspect you may have rosacea.

    There are a range of symptoms of this skin disorder, the most common being the altering of skin colour. Typically skin will appear red and while it can occur anywhere, it’s most commonly found on the forehead, nose and cheeks. In addition to red patches, people with rosacea may also experience flushed skin on the neck, chest, scalp and ears. 

    We have developed a natural product with clinically tested ingredients to help to calm, cool and soothe the skin affected by Rosacea. Our Rosacea Cream is an effective treatment which is best kept in the fridge so when you have a flare, it is calming and soothing on the skin. Leave on the skin as a mask for 20 minutes then wash off. This will calm down the capillaries and minimise the redness. Use as a daily moisturiser or night cream for ongoing care and treatment.

    When eczema gets infected it will crust (normally yellow in colour), it might weep, and is normally a sudden change in the eczema. It might be itchier than normal painful to touch. In severe cases your child might find it hard to extend their elbows or knees. It is common for children with uncontrollable eczema to get secondary infections. The reasons behind eczema becoming infected is usually because the child scratches and breaks the skin. One small infected area can flare other areas of eczema. 

    Take a two step approach using our products to aid Eczema symptoms -

    Step One -Bath (tepid water) in Grahams Eczema Body & Bath Oil. This helps to barrier and protect the skin. The oil can be continued to be applied throughout the day if required.

    Step Two - Apply the Graham Baby Eczema Cream to the areas that are red and inflamed. This will help with the redness and control any inflammation on the skin.

    We recommend trying our baby range products first, as these are specifically made with babies and children in mind.
    However, if your child has severe symptoms, the use of our original C+ Eczema & Dermatitis Cream may be more effective due to the stronger formulas. 


    Yes, but if they are having flare ups your doctor may suggest the swimming stops until the eczema gets better. Before swimming we recommend you apply moisturiser to the skin.  After swimming wash the chorine/salt water with cool fresh water apply bath oil, and then apply a moisturiser before dressing.

    On receipt and full payment of an order, an email confirmation will be sent to the email address you entered at checkout to confirm your order.

    Where is my order confirmation?

    If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from hello@grahamsnatural.com.au

    Please contact us by phone or email with your full name and order number and we will confirm your order.

     

    All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 


    All items are sent from our Gold Coast head office in Nerang, QLD AUSTRALIA. We endeavour to dispatch orders within 1-2 full business days and aim to have items delivered to you within 3 to 7 business days from your order submission. We post orders for a flat fee of $9.95 anywhere in Australia using Australia Post. Free shipping if you spend $50.00 We also offer an Express Post option for $12.95 which is guaranteed next day delivery to all major cities. 

    Orders that arrive to us by 2 pm Eastern standard time will be shipped the same day.

    I have extremely sensitive skin, will I react to any Grahams Natural products?

    Everybody is different and what works for some will not for others. Some people have allergies to natural ingredients. At Grahams Natural, we believe for most people, natural ingredients are better. As with all natural products, we do suggest you patch test first to ensure no reactions.

    I am allergic to oats, what products are safe for use?

    The only product that you may want to avoid is our Baby Eczema Cream, we use Oatmeal for its anti-inflammatory properties.

    I am a coeliac, what products do I need to avoid?

    We haven't had tests done to be classified as 'Gluten Free' however none of our products contain any ingredients that contains gluten so we believe we are gluten free. We always urge everyone to patch test before use to ensure no reaction to any of the natural ingredients is going to occur.

    My child has a nut allergy. Do I need to use nut-free skin care products?

    Most allergies to nuts are triggered by nut proteins, not nut oils. But when it comes to allergic reactions many people choose to be extra cautious and avoid anything made with nut oils as well. For that reason we made the entire Baby range including our Baby Eczema Cream and Baby Eczema Body & Bath Oil Nut free to give parents of children with allergies peace of mind.

    I have a number of allergies and sensitivities, can I try some samples before I buy?

    Unfortunately it's not possible for us to send out samples to everyone, even though we would love to be able to do so! Stockists may have testers of certain products in store, so we recommend popping into your local supplier to see if they have what you are after. Keep in mind, we do also have a 100% customer satisfaction policy, so if you do happen to react or are unhappy with the product; you can return your product for a refund or exchange.

    At Grahams Naturals we use a range of natural ingredients in our products. We believe that for most people, natural ingredients are better, however, everybody responds differently to certain products. Therefore, to ensure you do not have an allergy to any of the natural ingredients that we use, we recommend performing a patch test first.

    How do I perform a Patch Test?

    Apply a pea-sized amount of product as close as possible to the most affected area and leave for 24 hours. If any sort of irritation occurs, discontinue use immediately. If you do not experience any irritation, you may go ahead and use as directed.

    Manuka Honey

    Manuka Honey

    Country of Origin: New Zealand

    What it does?

    Manuka Honey has several anti-bacterial and healing properties. It helps inflammation on the skin and boosts your immune system. It has 4x the amount of nutrients compared to normal honey. 

                                                        Shop by Ingredient

     

    Aloe Vera Aloe Vera

     Country of Origin: Australia 

    What it does? 

     Aloe Vera provides a protective barrier that helps lock moisture into the skin. It also reduces inflammation associated with acne and removes redness of the skin.

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    CalendulaCalendula 

     Country of Origin: Australia 

    What it does? 

    Calendula contains incredibly powerful properties that aid in skin health. These properties include anti-inflammatory, anti-bacterial and anti-fungal compounds. This allows Calendula to be useful in the healing of wounds or open/infected skin, and to soothe irritated skin such as eczema.

                                                          Shop by Ingredient


     

    Avocado

    Avocado

    Country of Origin: Australia

    What it does? 

    Avocados are high in healthy fats and they’re also an excellent source of Vitamins E & C, both of which play a key role in the health and vitality of your skin.

                                                             Shop by Ingredient

     

    Coconut

    Coconut Oil

    Country of Origin: Australia 

    What it does? 

    Coconut Oil is know for its powerful hydrating and anti-bacterial properties. This helps protect your skin from pathogens that will eventually flourish into bacteria, causing acne and blemishes. 

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    Calendula

    Chamomile

    Country of Origin: Australia 

    What it does? 

    It has many anti-bacterial and anti-inflammatory properties which make it a key ingredient in our products. Its soothing and purifying effects help to heal and cleanse sensitive skin. 

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    Jojoba Seed Oil

    Jojoba seed oil

    Country of Origin: Australia 

    What it does? 

    Jojoba Seed Oil is super hydrating and its anti-inflammatory properties helps reduce redness caused by drying. It is also anti-microbial which naturally deters microbes, helping to prevent the growth of bacteria on skin.  

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    Shea Butter

    Shea Butter

    Country of Origin: Australia 

    What it does? 

    Shea butter reduces redness and swelling as it has extensive anti-inflammatory properties. It also has emollient properties creating a smooth and soft barrier that seals in moisture on the skin. 

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    Green Tea Extract

    Green Tea Extract

    Country of Origin: Australia 

    What it does? 

    Green Tea Extract has many benefits for skin, including anti-aging properties. The polyphenols in green tea possess potent antioxidant and skin-soothing properties. It helps balance & gently cleanse sensitive skin.

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    Cucumber

    Cucumber 

    Country of Origin: Australia 

    What it does? 

    Cucumbers contain polysaccharides, a type of natural carbohydrate, which create an invisible barrier on your skin to attract and retain moisture. It is also cooling on the skin which helps soothe dry, red and inflamed skin. 

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    Gotu Kola

    Gotu Kola

    Country of Origin: Australia 

    What it does? 

    A incredibly hydrating ingredient, Gotu Kola calms and soothes inflamed skin. It helps revitalise the skin's protective barrier. 

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    Witch Hazel Witch Hazel

    Country of Origin: Australia 

    What it does? 

    Witch Hazel is a powerful natural ingredient in skincare. It can ease irritation, injury, and inflammation. It is useful for treating Acne as it can act as an astringent by drying out acne blemishes. It also has antioxidant effects. 

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    Visit our Reviews Page to read for yourself what Grahams Natural customers think about our products.




    Visit our Before & After Page to see how much your skin could improve with the use of our products.



    Did you know we have an exclusive Grahams Natural VIP Club?


    Simply make a total of three separate purchases and you'll be automatically included!


    The best thing about being a VIP customer is:

    - receive a 15% off code to use for every order

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