Shipping Policy

Delivery/Shipping
 

Shipment processing time

All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone

 
Order Confirmation
 
On receipt and full payment of an order, an email confirmation will be sent to the email address you entered at checkout to confirm your order.
 
Where is my order confirmation?
 
If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from orders@itchy.net.au
Please contact us by phone or email with your full name and order number and we will confirm your order.
 
Australia
 
All items are sent from our Gold Coast head office in Nerang, QLD. We endeavour to process orders within 1-2 full business days and aim to have items delivered to you within 3 to 7 business days from your order submission. We post orders for a flat fee of $9.95 anywhere in Australia using Australia Post. We also offer an Express Post option for $12.95 which is guaranteed next day delivery to all major cities. Orders that arrive to us by 2 pm Eastern standard time will be shipped the same day.
 
All other Countries
 
To most countries we dispatch orders within 24 hours by Australia Post Airmail and it will arrive within 5-10 working days. If orders are under 2kg and shipped to countries where Pack and Track is available then we will send you a confirmation for tracking once your order has been processed.
 
Tracking
 
All orders are tracked under 2 kg however if your order is over 2kg we cannot offer tracking.
 

Shipment method

Estimated delivery time

Shipment cost

Australia Post (under $50)

3-5 business days

$9.95

Australia Post Express

1-2 business days

$12.95

International Shipping

5-10 business days

From $12.95

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