Shipping Policy

Delivery/Shipping
Holiday Shipping policy
Please note that orders placed after December 21st at 2 pm to January 4th will not be dispatched until the 7th of January 2019. Thank you for your understanding as the Grahams team take a little break over the holiday season. 
We would like to wish you all a very Merry Christmas and a Happy New Year!
 
Ordering Grahams online
 
Click on the product buttons at the top bar of each page for our online shopping.
We usually post items within a day of receiving the order.
 
Order Confirmation
 
On receipt and full payment of an order, an email confirmation will be sent to the email address you entered at checkout to confirm your order.
 
Where is my order confirmation?
 
If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from orders@itchy.net.au
Please contact us by phone or email with your full name and order number and we will confirm your order.
 
Australia
 
All items are sent from our Gold Coast head office in Nerang, QLD. We endeavour to process orders within 1-2 full business days and aim to have items delivered to you within 3 to 7 business days from your order submission. We post orders for a flat fee of $8.95 anywhere in Australia using Australia Post. We also offer an Express Post option for $12.95 which is guaranteed next day delivery to all major cities. Orders that arrive to us by 2 pm Eastern standard time will be shipped the same day.
 
All other Countries
 
To most countries we dispatch orders within 24 hours by Australia Post Airmail and it will arrive within 5-10 working days. If orders are under 2kg and shipped to countries where Pack and Track is available then we will send you a confirmation for tracking once your order has been processed.
 
Tracking
 
All orders are tracked under 2 kg however if your order is over 2kg we cannot offer tracking.
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